FAQs

How long will it take until my order is shipped?

With each piece being made to order with extraordinary care and detail, please allow up to 4-6 weeks (excluding holidays) for production. Understand that paying for expedited shipping does not mean that you will receive your goods the next day. 

What shipping service do you use?

I ship all of our items with FedEx or UPS. When your order is ready to ship, you will receive an automated email including your FEDEX or UPS tracking number.

I insure shipments on all orders. For legal purposes, the value of your shipment is non-negotiable and must directly reflect the cost of the jewelry.

Can you do rushed production speeds?

The satisfaction of my customers is of the utmost importance to us. If you need your order by a specific date please email amyciardi@ciardicollection.com and I will try my best to accommodate your request to the best of our ability, however I cannot guarantee an expedited speed.

When your order is ready to ship, you will receive an automated email including your tracking number. For insurance purposes, all orders require signature upon delivery, no exceptions. 

What if I won’t be there to sign for my package?  

I always require an adult signature upon delivery for secure shipment as I am sending items of high value that should never be left unattended at your door.  If you or any other adult cannot be present to sign, another delivery will be attempted the next day.  If you call or talk to your local office, they can reroute to another address or hold it at their office for you to pick up at your convenience.

Do you accept returns?

I strive for top customer service and want all customers to be satisfied with their purchase. However, as each piece is handmade to order, outside of repairs and issuing a claim for defect, I do not accept returns. If your piece has been damaged or is defective please email amyciardi@ciardicollection for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake.

Can I cancel my order?

All orders must be canceled within 12hrs.  Any later than that you will be charged a 50% restocking fee based on the materials of the piece and the work that's been already done.  Customer/personalized pieces (i.e. Name Necklaces) CANNOT be canceled after 24hrs.  After 12hrs you may still be subject to the restocking fee.

Can I order a necklace in a different length?

Of course you can.  I try to accommodate all orders, HOWEVER, depending on the modification you'd like, the price will vary.  Please keep in mind that custom orders are non-refundable. 

Do you do custom pieces?

My favorite part about being a jewelry is designing a one of a kind piece.  Please contact me at amyciardi@ciardicollection.com to schedule a consolation (in person or on phone) to discuss. I love doing bridal jewelry and would happy to discuss that as well.